265bet Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data 265bet collects, why we collect it, how we use and protect it, and what rights you hold as a player on our platform.
Introduction and Scope
This Privacy Policy ("Policy") is published by 265 bet ("the Company", "we", "us", or "our"), the operator of the online gaming and sports betting platform accessible at https://265bet.ws ("the Platform"). This Policy governs the collection, processing, storage, and disclosure of personal data relating to all users who access or register on the Platform ("you", "the Player", or "the User").
By creating an account or continuing to use the 265bet Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must discontinue use of the Platform immediately.
This Policy applies to all personal data collected through the Platform, our customer support channels, email communications, and any other interaction you have with 265bet. It does not apply to third-party websites or services that may be linked from or integrated into the Platform, each of which operates under its own privacy framework.
Our Commitment: 265bet uses SSL encryption across the entire Platform and applies strict internal data access controls. Your personal data is never sold to third parties for marketing purposes. We process your information only for the specific, legitimate purposes described in this Policy.
How We Approach Your Privacy
The following six principles underpin every data processing activity at 265bet. They are embedded in our internal procedures and reviewed regularly.
SSL Encryption & Secure Storage
All data transmitted between your device and the 265bet Platform is protected by industry-standard SSL/TLS encryption. Sensitive data at rest β including payment details and identity documents β is stored in encrypted form on access-controlled servers.
Purpose Limitation
We collect only the personal data that is strictly necessary for the specific purpose stated at the point of collection. We do not use your data for any secondary purpose without your explicit consent or a clear lawful basis for doing so.
No Sale of Personal Data
265bet does not sell, rent, or trade your personal information to any third party for their own commercial gain. Data shared with partners is limited to what is operationally necessary β for example, sharing transaction details with your payment provider to process a withdrawal.
Transparency and Access
You have the right to know what data we hold about you and to request a copy at any time. We will respond to all data access requests promptly and in plain English, without requiring legal justification from you.
Data Minimisation and Retention
We retain your personal data only for as long as it is necessary for the purposes described in this Policy or as required by applicable law. Once data is no longer needed, it is securely deleted or anonymised.
Responsible Gaming Safeguards
Some personal data β including transaction history and session duration β is used internally to identify players who may be showing signs of problem gambling. This processing is carried out in the interest of player protection and is never shared externally.
Personal Data We Collect
265bet collects personal data through several channels: directly from you when you register or contact support, automatically when you use the Platform, and from third-party payment and verification providers where applicable.
| Category | Examples | Basis |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, passport scan | KYC / Legal obligation |
| Contact Data | Mobile number, email address, city of residence (e.g., Dhaka, Chittagong) | Contract performance |
| Financial Data | bKash/Nagad account number, transaction history, deposit and withdrawal amounts in ৳ BDT | Contract & AML compliance |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Legitimate interest (security) |
| Usage Data | Games played, wagers placed, session duration, pages visited | Legitimate interest (service improvement) |
| Communication Data | Support chat transcripts, email correspondence, complaint records | Contract performance |
Sensitive Data: 265bet does not intentionally collect special-category sensitive personal data (such as health, ethnicity, or religious data) unless it is directly relevant to a responsible gaming self-exclusion request or a legal compliance obligation. Such data is handled with the highest level of internal access restriction.
How We Use Your Personal Data
265bet uses the personal data we collect for the following specific and lawful purposes. We do not use your data in any manner inconsistent with the purpose for which it was collected without first obtaining your consent.
- Account Management: To create, maintain, and administer your 265bet Player Account, including processing login requests and managing account settings.
- Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to verify that transactions originate from your own registered payment account.
- Identity Verification (KYC): To verify your identity, age (21+ requirement), and place of residence in compliance with our Know Your Customer obligations and anti-money laundering procedures.
- Customer Support: To respond to your enquiries, process complaints, resolve disputes, and maintain a record of all support interactions for quality assurance purposes.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and any other conduct that violates our Terms & Conditions.
- Responsible Gaming: To monitor gameplay patterns and transaction behaviour for signs of problem gambling, and to implement deposit limits, cooling-off periods, or self-exclusion where requested or required.
- Platform Improvement: To analyse usage patterns, test new features, measure performance, and improve the overall quality and reliability of the 265bet Platform.
- Legal Compliance: To meet our obligations under applicable laws and to respond to lawful requests from government authorities or regulatory bodies where required.
- Marketing Communications: With your explicit prior consent, to send you personalised promotional offers, bonus notifications, and updates about new games or features. You may withdraw this consent at any time by contacting support.
Data Sharing and Third-Party Disclosure
265bet does not sell or rent your personal data to any third party. We may share your data with carefully selected partners and service providers only to the extent necessary to deliver the services you have requested, or where we are legally required to do so.
We share transaction-level data with your chosen payment provider β such as bKash, Nagad, Rocket, or Upay β to process deposits and withdrawals. These providers operate under their own privacy policies and are responsible for data processed within their own systems.
For KYC purposes, we may share identity documents and verification requests with third-party identity verification services. These partners are contractually required to process your data solely for the purpose of identity verification and to maintain equivalent data security standards to our own.
Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session and wagering data to facilitate game delivery, jackpot calculations, and technical support. Personal identity data is not shared with game providers.
265bet may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities where we are legally compelled to do so, or where disclosure is necessary to protect the rights, property, or safety of the Company, our players, or the public.
In the event of a merger, acquisition, or sale of all or part of the business assets of 265bet, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide reasonable advance notice of any such transfer and the privacy implications for affected players.
Cookies and Tracking Technologies
The 265bet Platform uses cookies and similar tracking technologies to provide core functionality, improve your user experience, and support security measures. A cookie is a small text file stored on your device when you visit a website.
- Essential Cookies: Required for the Platform to function correctly. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without breaking core Platform functionality.
- Performance Cookies: Used to collect anonymised data about how players interact with the Platform, including which pages are visited most frequently and where errors occur. This helps us identify and fix issues quickly.
- Functional Cookies: Used to remember your preferences, such as language settings and game display options, so that they are retained between sessions.
- Security Cookies: Used to detect unusual access patterns that may indicate an attempt to compromise your account, such as logins from unrecognised devices or geographic locations inconsistent with your normal usage.
Most web browsers allow you to manage cookie settings through the browser's preferences menu. Disabling essential cookies may prevent you from logging into or using certain features of the 265bet Platform. Disabling non-essential cookies will not affect your ability to place bets or access your account.
Data Retention
265bet retains your personal data for as long as your Player Account remains active, and for a defined period after account closure as required by applicable law or our legitimate business interests. The following retention periods apply as a general guide:
- Account and Identity Data: Retained for a minimum of five (5) years following permanent account closure, to satisfy anti-money laundering record-keeping requirements.
- Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction in accordance with financial record-keeping obligations.
- Support and Communication Records: Retained for three (3) years from the date of the most recent interaction, or longer if an ongoing dispute or legal matter requires it.
- Technical and Usage Data: Typically retained for twelve (12) months on an identifiable basis, after which it is anonymised or deleted.
- Marketing Consent Records: Retained for the duration of your consent plus three (3) years, to enable us to demonstrate compliance if challenged.
Once the relevant retention period has expired and there is no ongoing legal or compliance reason to retain your data, 265bet will securely delete or irreversibly anonymise it so that it can no longer be attributed to you as an individual.
Your Data Rights
As a user of the 265bet Platform, you hold a number of rights in respect of the personal data we process about you. These rights are summarised below. To exercise any of these rights, please contact us at [email protected]. We will acknowledge your request within five (5) business days and complete it within a reasonable timeframe.
Request a copy of all personal data we hold about you.
Ask us to correct inaccurate or incomplete personal data.
Request deletion of your data where no legal basis for retention exists.
Object to processing based on our legitimate interest, including marketing.
Receive a structured, machine-readable copy of data you have provided.
Request that we limit our processing while a dispute is resolved.
Note: Certain rights are subject to limitations where we have a legal obligation to retain data, or where deleting data would prevent us from detecting fraud or fulfilling our responsible gaming duties. We will always explain clearly if we are unable to fulfil a specific request and the reason why.
Data Security Measures
265bet implements a layered approach to data security, combining technical controls, organisational procedures, and staff training to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure.
All Platform traffic is protected by SSL/TLS encryption. Sensitive data fields in our databases are encrypted at rest. Administrative access to player data is restricted by role-based access controls and multi-factor authentication. Security patches are applied on a regular schedule to all Platform infrastructure.
Access to personal data is limited on a strict need-to-know basis. Staff who handle personal data receive regular privacy and security training. All third-party data processors are vetted and bound by data processing agreements that mandate equivalent security standards.
In the event of a personal data breach that poses a risk to players, 265bet will notify affected players and take all reasonable steps to contain the breach and prevent further exposure. We maintain an internal incident response plan that is reviewed and tested periodically.
While we take all reasonable steps to protect your data on our side, you are also responsible for maintaining the security of your own account. Keep your password confidential, do not share your login credentials, and notify us immediately if you suspect your account has been accessed without your authorisation.
Policy Updates and Contact
265bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When we make a material change to this Policy, we will notify registered players via email or an on-Platform notification, and update the "Last Updated" date shown at the top of this page.
Your continued use of the 265bet Platform following notification of a Policy update constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically so that you remain informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or the personal data we hold about you, please contact the 265bet data support team. Our email address is displayed below as plain text β please copy it manually into your email client: [email protected]
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